Newtown Surgery

Feedback

• Very positive experiences

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2022

  They usually remind me about my appointments with a message, which is really helpful. I usually get in with someone when I book at appointment, it's not always the doctor you want to see but that's okay. They do same day call back.

• Reply from Newtown Surgery

  Thank you for taking the time to give us feedback. Your comments will be shared with the Practice team.

• Gone a little bit down hill

  2

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2022

  It feels like there's too many people in the area now, it would be good to have more doctors so you can get seen quicker. I used to be able to just drop my water sample in but now you need to ring in advance and sometimes it's a very long queue.

• Reply from Newtown Surgery

  Thank you for your feedback and sorry to hear that you feel things have changed. If you would like to discuss your concerns further, please call our Complaints and Investigation Officer on 01493 806675.

• :(

  1

  Submitted by Anonymous 14th June 2021

  To be honest I have contacted these four days in a row they say they haven't been able to get through I asked to have no phone contact because my number was given out the diabetic nurse said she had nothing to do with my insulin ect numerous times I've asked for help with diabetes they said yes to a insulin pump now it's just getting ignored stated my insulin wasn't working from 28 to twenty sugars I no when it worked sugars were much less and I no my own body with diabetes done my research now have a uti asked for antibiotics they said we need your number which they have got but explained phones broke ect they refuse to take my numbers of the system saying they would I can't receive calls I explained this now I can only do so much but I am sick and tired and unwell also tried loads to sort eye test for diabetes ect they don't want to listen am now left with meds that dont work insulin I mean !! And they say diabetes is important I'm fuming !!

• Reply from Newtown Surgery

  We are sorry that you have not been satisfied with the care you have received. Unfortunately, as you have not provided your name or any contact details, we are unable to address the specifics raised in your comment. If you would like us to examine the issues raised, please call 01493 745050 and ask to speak to our Safeguarding and Complaints Manager

• Have experienced some continuous health issue

  5

  Submitted by Mr Wayne Grimmer 18th June 2020

  I have been experiencing some continuous health issues following an injury and have to say Dr Santori at newtown surgery is the best doctor i have yet to be treated by. With covid 19 restricting me from visiting the surgery, the thoroughness and continuous support and advice i have received from Dr Santori have been a saviour to me. Dr Santori originally gave me a telephone consultation, with advice on a technique to trial at home, within days of receiving and putting the advice into practice i feel so much better. Dr Santori then followed it up 2 weeks later to see how i was, she then gave me further support and advice to continue feeling well enough for my return to work. Thank you very much Dr Santori.

  
  
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• I really appreciate this surgery and pharmacy

  5

  Submitted by DAVID J BAILEY 20th February 2020

  When I attend this practice I am always more than impressed with my treatment. My doctor is superb, she always listens carefully to me, is approachable, considerate and thoughtful. I am always impressed by her desire to search thoroughly into reported conditions and reach the best treatment. I value and appreciate the team here very highly.

• Reply from Newtown Surgery

  Thank you for taking the time to give your feedback on our service. We will ensure this is fed back within the practice.

• Regular visits

  5

  Submitted by Anonymous 19th February 2020

  My experiences have been good on the whole!

  
  
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• Brilliant receptionists

  4

  Submitted by Anonymous 17th January 2020

  Sometimes getting through to the surgery can take a little while, but once you get through the receptionists are so helpful, caring and understanding. The doctors are all very thorough in their consultations and the whole team work well together to care for their patients.

• Reply from Newtown Surgery

  Thank you for taking the time to comment it is much appreciated. Our call times are constantly being reviewed to try to improve our service. We have recently included some guidance on our website about the best times to telephone in order to minimise the time it takes for people to get through to the receptionist.

• Long waits

  4

  Submitted by Anonymous 15th October 2018

  I do have some problems trying to make appointments. Long waits on telephone, can be 10 plus days for routine appointments. But they're good when you do see them.

  
  
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• Good but longer waiting times

  4

  Submitted by Anonymous 24th September 2018

  Getting to see them is getting harder. Can be 2-3 weeks but that's not the fault of the doctor. Had an X-ray and they tell you to see a doctor end of the week - but you can't get in for a fortnight.

  
  
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• Mixed experience

  3

  Submitted by Anonymous 25th July 2018

  I went to see a GP and was misdiagnosed with cancer. I have struggled to get blood results back from them. My new doctor is great but I am rating them okay. I don't like having to tell receptionists what's wrong with me. Particularly on the phone. I feel more comfortable face to face. Ina small place like Yarmouth, everyone knows your business.

  
  
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