Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by NHS England and have authority to leave this response *.

Original Feedback for NHS England:

1

In agony for weeks due to lack of NHS dentist

I am in acute dental pain and contacted my dental surgery on the 8/8 only to find that they closed due to going in to administration on the 5th August. I then went on 111 online and called every practice listed (even though none of them listed they were taking patients on) I then called 111 to ask what they could do, after several very lengthy call processes all they could do is give me two practice numbers to try, of course they also were not taking on. I have been calling practices every day and the pain is getting worse, after being assessed repeatedly via 111 I can’t take any more medication than I already am.. All practices say is to call 111 again but repeating the process gets me no where. It’s heartbreaking and so stressful. What else am I supposed to do? I simply cannot afford to pay private prices, if I do my family, including a 6 year old, won’t be able to buy food for a month. So I’m left in pain with no end in sight. How is this fair when I should be able to get treatment for the NHS price when I am eligible? My family is being punished due to the government’s awful Dental contract and dentist’s refusing to work with it. I know I’m not the only person left in this awful state.