Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for NHS England:

1

Searching for NHS dentist

My wife and I moved to Norfolk 7 years ago we have been searching for an NHS Dentist to no avail. Last February one dentist had availability in Norwich this was when covid was on the increase dentists were taking precaution but as a country were not locked down. I contacted them to be informed that we had to go to the surgery to register but at that time we wouldn't be allowed to do so and there was no other provision. I contacted the surgery a couple of times to be told they were not taking new patients and so it is now. I have written to my MP who passed on my complaint to the Minister who replied to him with political waffle. I am aware that we can have a dentist at any location we remain with our dentist where we used to live roughly a two hour drive from home a round trip of approximately 170 milles!! Apart from not being able to find a dentist I complained that the website page "find an NHS Dentist" is useless, few that do bother to update the page are not taking NHS patients the remainder have not bothered in my reckoning years. What is the point of them even being listed? Are you aware of any dental surgery taking Adult NHS patients? Within my area Wroxham I have searched from Attleboro to Sheringham.