Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for NHS England:

1

lack of access to a NHS dentist

Following the recent debate in the House, I am writing to add my voice to those who are complaining about the lack of access to a NHS dentist. I have recently moved back to the area and cannot find anyone to see me, despite having had a broken tooth since January and being over 65. No one will add me to a waiting list as they are prioritising their own backlog of patients, yet I too was subject to the 2020 restrictions from my former dentist in Yorkshire who was not offering appointments, so like most people I have not been seen since December 2019. Moreover, my unmet needs are not registered anywhere, so I do not exist as a patient and no one is counting me when considering service improvements. As well as an improved service, a central or regional list is needed, so that names can be held until allocated to a dentist, currently it is left to the individual to keep searching and facing constant rejection in favour of existing patients. I do not have a lesser need or worth as a patient than those who already happen to be registered locally, but without such a register I remain invisible. I hope you and your colleagues are able to take steps to address this chronic shortage in the dental care part of the NHS ,which has been going on for many years and is now exacerbated by the new procedures dentists must follow in order to deal with Covid risks.