Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for NHS England:

1

Recently broken front tooth

I have recently broken a front tooth (among other issues, including some broken rear teeth) and need treatment, but because there is no pain, bleeding or swelling it is not classed as an emergency according to NHS 111. However I have no regular dentist at the moment and feel like I have now called every dentist in the area trying to find one. I have used the NHS Find a Service page but sadly this is not regularly updated and the few places that said they were taking new NHS patients said otherwise on the telephone. I am really not sure what to do at this point. As I also suffer from anxiety the act of telephoning so many places alone has been very difficult, and I am concerned that my problems will only worsen if I am unable to access routine treatment. Access to dental care in this area is evidently in a dire situation, as I have been trying on and off for more than a year now with no success, having instead to treat mild to moderate problems at home (or leave them untreated where there's nothing I can do) until they become an emergency. I would also add that it seems odd that so many dentists only take NHS patients "with referral from a dental practitioner", when one would expect those with someone to refer them to already have access to some form of treatment.