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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Nightingale Lodge:


4

I am content

I have been here 7 months and it has been a big adjustment. I did not know I needed to be here until I was here and that took a lot of coming to terms with. I feel lucky as I am mobile so can wander the building with ease and nobody stops me or tells me not to. There is a small garden which I enjoy sitting in when the weather is nice. I can go out by myself and try and have a walk twice a day. I do have a mobility scooter but I am not very confident using it on my own. The girls here are beautiful, I don't think anyone should have to do the things they have to do but they are so patient, understanding and kind, they never blame anyone for any mess. I have just moved rooms so it is bigger than the one I had before and very nice. I don't tend to mix with the other residents but that is down to me. The staff are absolutely brilliant, nothing is too much trouble. Even the manager is really approachable. I am very fussy when it comes to food and I find it difficult, but they have tried really hard to cater to my needs but I know it's down to me not them, but if I am hungry I can buzz for someone day or night and they will make me some toast and there is always fruit available. It's good as when you have dirty cloths you put them in the basket and then the next day they are back with you washed. My grandson comes to visit me and brings in his dog which is lovey, everyone loves to see him. The minute they see something wrong they will put it right. I can't say I am happy as I don't want to be here but I am content and well looked after.

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