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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH) and have authority to leave this response *.

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

Don't diet - just stay at NNUH !!!

I needed another operation for cancer in my throat and tongue. I informed staff of my intolerance to lactose but they seemed completely oblivious as to how to cope with it. Apart from 3 bags of gunk fed via my nostril I was given two meals of soup and jelly over a ten day stay in Earsham Ward. The goo fed through a nostril tube was supposed to be lactose-free, but as it was giving me diarrhoea between seven and eleven times a day I really don't think it could have been. I lost ten kilos over a ten day period and now, nearly three months later I still have not regained one pound. Some people might be pleased by this but none of my clothes fit me as I have gone down two sizes. I was so hungry but they just kept 'forgetting' to get me meals. I was not offered any tea or coffee or breakfast the whole time I was there, and as I was in a little side-ward had no idea when the drinks trolley came round. On my last morning one kind nurse presented me with some lactose-free milk, which she had taken upon herself to go and buy for me as she felt sorry for me. On my last afternoon there I told a nurse that I had pains in my chest which they said they would check out before I left - but never did. After two weeks of intermittent chest pains I went to see my own GP. who arranged an ECG. These turned out to be my body's cry for help as my stomach had long since stopped rumbling when hungry, as rumbling had not caused any food to be provided. I would not stay in hospital again unless I could be guaranteed to be given lactose-free food. It is not difficult to provide as so many products are available to suit this need.