Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH) and have authority to leave this response *.

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

2

Long history with the hospital

We are in the process of becoming the guardians to a young boy, he currently lives with us, at the moment when we have appointments one of his parents has to be here, his Dad lives an hour away but will always try and get here, his mum doesn't make the effort, all the appointment letters go to the mother and we have been told a copy cannot go to the father and because of this several appointments have been missed, two at Addenbrookes where we have now been told we cannot have another because of the missed two. If the father could just be copied into the information we can get him there but we are just told it's not possible to produce two appointment letters. I will say the staff at outpatients are very good, but getting in touch can be hard and wait times can be long. When the boy was born he was starved of oxygen which has lead to his condition of cerebral palsy. The birth was horrific and when the complaint was made the department had lost the paperwork so nothing could be done. We found that when they trained one of us to give medication through a tube they were told they did not have to flush between, when I knew you had to and they got angry with me when I questioned it. When he had to stay as an inpatient we had terrible problems with his discharge, we were waiting for an assessment which had not been requested. Outpatients though is very good.