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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

4

given the cuts, the kindness never changes

We see the same consultant, and are long termers here. Given the cuts, the kindness never changes. Reception can be a bit brisk but that is to me and not my daughter so I can take that. The biggest problem is the sensory overload in here. I know there are two other areas I can wait in but I don't know if all parents know about them. It is usually difficult in here, but now with the Christmas lights and music maybe they could make the quiet rooms a bit clearer to everyone that they are there. This is not a reflection of the care we have had, just an awareness to have. Keeping children occupied is difficult. I understand clinics over run but some of the things in the waiting area are not accessible to all, for example children with sensory or physical needs are not catered for. It can be an hour or more wait and if they had wifi that we could use with our own tablet and earphones it would help. And if they do have wifi for us they don't have signs up to say they do. Parking is also an issue, we can't take a bus or walk or use the multi story as my daughter cannot walk that far and I dread coming here. We leave half an hour early to allow for driving round looking for an accessible space. there are four children's bays which are often used by other people. There are 12 bays at West Norwich for the children's clinic, we are not eligible for a disabled badge but we need a guarantee we can park close by. The staff here are all fantastic, it is clean, everyone is kind. But those few things for older children coming in would mean the world. Overall - they are awesome.