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    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

    Your Reply

    Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):


    4
        

    10 times better then Great Ormond Street

    When my son was 9 day's old we had to spend 7 months in Great Ormond street and the staff here are a lot better. We have to come every 3-6 months. Staff here know him and listen to me more then at Great Ormond street and I have more faith in them, the induction of zoom calls with the consultant, so we do not have to travel to London has been helpful. When staying as an inpatient although we always feel supported, one of us had to be her at all times with our son which is hard as he has an older brother we also have to look after, if we wanted to leave we would have to give a weeks notice, which is not always possible as somethings things just crop up with our other son. The playtime is really good and has helped our older son who often feels left out of things as all the focus is on our younger ones care, they have also introduced us to another family in a similar situation which has been helpful. There is not much out there to support my older boy as he is not bereaved which can be frustrating. If I won the lottery I would make the parents room a lot more inviting and welcoming. The chairs in the out patients waiting area are hard and uncomfortable and it would be nice it they put the TV on for the children.

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