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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

4

Good care as a patient but discharge and foll

Last year an older relative was in hospital and ready to be discharged. The first call received on the day of discharge was that support would be coming in three times per day but. no, the person on the phone did not know who would be providing it. Second phone call changed it to the following: Once home, an observation team, arranged through social services, would come in for a fortnight, 20 minutes each morning. No care, just observation, in this case often from the sofa, and after a fortnight, an assessor would know if X needed to have care support put in place. Then they would offer if possible, the same personnel to come in and provide the support. As X had financial means, she would then be charged. At no time, either in hospital or from the assessor, was X or her family offered details of other local, care providers whom the family could approach. At a time of discharge or assessment anyone needing care support, the person themselves or their family need to have the opportunity to find out what is available, at what cost and other details. This information should be given out as standard practice, both from community professionals and hospital discharge teams. Why is this not happening?