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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

Threatening letter sent

Our daughter is under the care of the respiratory department and I have been mostly happy with the care she has received thus far. However, last week we received a letter telling us they have been trying to contact us to arrange an inpatient appointment for my daughter and we have not come back to them. We have not received any prior missed calls or letters regarding this, so we are completely unaware that they were supposedly trying to contact us. The letter goes onto to say they are concerned that they we haven't got back to them and if we don't bring our daughter to them in 6 days, they will escalate the situation. Honestly, I'm finding it difficult to be angrier right now with this hostile communication. We had a very good relationship with them and now I do. not feel we can trust them. The insinuation seems to be that we are not doing the best for our daughter by ignoring their contact, contact which we haven't had. The absolute cheek of this, when it took over four years for us to be heard regarding our concerns for our Childs condition, only to be told 'it's normal'. It wasn't normal, and it took four years to be heard, so to insinuate we have anything other than her best health in our minds is an absolute insult and a disgrace. The letter states there were six multi disciplinary figures in this meeting, so I'm assuming that's annually approximately £1 million of NHS staff sitting on a Zoom call and not one had the sense to question if we'd actually been contacted or not, before sending this insane letter out. I guess I'm going to have to bury my anger at this in the best interests of my girl, but I never thought I would receive a letter like that from supposed professionals. Disgusting.