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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):


1

Total Lack of IBD support line service

When a patient has inflammatory bowel disease IBD they are advised to 'call the IBD helpline', there is a voice message which says 'we will get back to you in 2-3 weeks. This is totally ridiculous and inadequate. The patient is unable to get help elsewhere, the GP or A/E will say 'you need to speak to your IBD team.' which takes at least 2 weeks to get any response. My daughter has been unwell and bleeding, not able to get feedback on blood results which she is asked to do every 4 weeks, so is unable to make necessary changes to medication.

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