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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

3

Significant communication issues

I was told a lump was benign and should be left alone. Three months later after insisting I wanted it removed due to its location I was told again it was benign. I saw a gynae consultant and told her I felt tired and unwell who replied "well you will be tired you've got cancer". I'd had no idea until that moment, I was in shock. She didn't explain anything just put me in a side room on my own with no drink or anything and told me to wait for a surgeon. No surgeon appeared after 90 minutes so I left as I was upset and wanted to see my husband. This was 9 weeks after I'd had the lump removed which I found out wasn't even tested for 10 days. When that gynae appointment was booked I told them I was going on holiday and they said it would be fine to leave it until I got back. If I'd have known I'd got cancer I'd have cancelled my holiday so I could be seen quicker. I've had 5 operations since April. I told them I'm allergic to opiates. The first op was a success but I was given an opioid painkiller afterwards which put me into a coma for 20 hours. My friends and family thought I was going to die. They don't listen! The nurses are rushed off their feet, it's not their fault. It's frustrating with the lack of communication between departments and that they don't listen to me. The hospital couldn't even tell me my blood type! I asked 5 consultants and even though I've had all these operations and I have blood cancer, nobody could see from my records. The haematoligist found it in the end. My blood levels are critical now and when I said that to the haematologist they asked me if anything significant had happened to affect them - he had no idea I'd had operations to remove tumours! Even my gynae exams are done without care. It hurts and I'm told "well it's going to hurt". I recently had skin cancer removed under my eye, which I've had previous skin cancers removed, and asked if they could remove a patch on my nose while I was there. I was told it wasn't possible as eyes and noses are different departments and I'd have to go back to my GP for a referral. I've done that and now have to wait 45 weeks! I'd been told I should be very quick getting any skin cancers removed as it can trigger rapid growth in other areas but now I've got to wait.