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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

5

They're superheroes

The whole experience has been amazing, it's surpassed our expectations of an NHS service. The nurses don't stop moving for their whole shift but still check on you all the time, asking whether we've eaten when I know they haven't taken a break. I've felt like we've been the only parents here as they make you feel like it's one-to-one care. We met the whole operating team for my baby which was reassuring. This has been the hardest thing I've gone through and it's thanks to the nurses that I'm semi-sane. They've been my support network, like family. Every single one of them is fighting for you and your baby. Even ones that aren't assigned to my baby know all about her and our story so it feels more like a community. They all take note of what's going on around them. You can see how the nurses talk to and about the babies when parents aren't around, they really do care, it isn't for show. They're so thorough how they check everything, they do everything in pairs which makes me think the safety aspect is high on here and there's little room for error. I don't leave my children with anybody, even people I know, but it's all those things that built my trust and I had no doubts whatsoever leaving my baby with them. Kate, Sam and Alex have gone above and beyond and it's thanks to them we're going home today. Nobody passes you without checking if there's anything you need, Lindsay and the domestic team also do this and even the surgeon who operated on my baby came to say goodbye. Every box is ticked so the only thing I need to think about is how my baby's doing because they've thought of everything else. They're superheroes, I don't even know how they do it all! My partner has felt included as a dad and the bedroom has been a safe haven for us. The family room is so thoughtful that they've provided that, it's always clean and is a welcoming space. My daughter didn't want to leave! You can see the toys are clean in there so it's another thing you don't have to worry about. We've got lots of appointments booked for follow-ups too. There's nothing negative to say. I can't say it's been nice, it's not something I'd ever want to do again but we've been fortunate. It's changed my idea of what an NHS experience is and I'd give it 5++++ stars if I could.