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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

Repeatedly ignore accessibility needs

This hospital repeatedly ignore my accessibility needs. I am autistic and have ADHD, as well as physical conditions. They repeatedly try yo contact me via phone, setting up phone appointments when i have informed them several times that I need face to face appointments. (Sadly, my GP surgery also do this but that's another complaint). I was given a breath clinic appointment last year, after a cancer scare. The appointment was face to face and not long to wait. Within the couple of weeks leading up to the appointment date, they changed the appointment several times, called me a couple of tomes and rhenium changed the appointment to a phone appointment. With no option to email the department, due to their refusal to add this information to their correspondence. I had to email a neighbouring department as ask that they forward my request for face to face appointment, and accessibility needs to the relevant clinic. The clinic then called me! I left an outgoing message on my voicemail mail, reiterating what I'd emailed. A new appointment was spade for several months time. Now I have yet again received a letter changing the appointment to phone. I have had to email the other department again, requesting their help. This is supposed to a national health service, yet they regularly,repeatedly ignore the accessibility requirements and restrictions of patients. Making a complaint never works. They keep on doing the same thing and expect us to somehow put up with it!