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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

3

17 attempts to get blood!

I've used a lot of departments at the N&N. I've had good experiences in terms of physio, occupational health and cardiology and bad ones in rheumatology and neurology, but my experience of gynaecology was particularly bad. I had a 15cm ovarian cyst and had to go in to have it removed. I have a lot of health conditions and told them it would be very hard for them to get blood from me whilst I was doing the required pre-fasting. They didn't listen to me, didn't give me a drink and sure enough it took them 17 attempts to get a cannula in me and they nearly had to cancel my surgery as a result. When I came out of surgery my cannula had tissued and my arm was 3 times its normal size, yet it took my mum to notice what was going on, as none of the staff did. I'm diabetec and around 5am the morning after my op a health assistant just leaves OJ and biscuits by my bed but didn't say anything to me. I'm off my head on morphine and it would be very dangerous for me not to eat and drink, yet it took me over half an hour to even realise they were there, never mind what they were for. I think it should have been stressed to me that I needed to have them for my low blood sugar. After my surgery I never got a post op appointment, just a letter saying I'd been discharged and I've still never heard anything to this day?