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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

2

Oral Health Department Fiasco

I was referred by my dentist surgery in Barrack Street, Norwich back in September for removal of a tooth. This is the second one I had in 2018, dentist refuses to do it, due to the Rheumatoid Arthritis medication I’m on. Weeks went by & no news. That began the farcical saga of trying to find out when I would be seen. I was told the referral was sent to a third party & had to be “triaged” or something & they couldn't do anything until it came back. Chased it numerous times & nothing, no one dealt with it. Eventually I put a complaint in to the hospital. Got a lengthy e-mail describing the complaint process, but even this wasn't followed! I chased this up, still unable to find out what was going on. Finally someone did come back to me & told me there was an issue with my dentist doing the referral & it being “thrown out”.But no one thought to inform me, I could have chased the dentist about it (though they are pretty poor in how they’re run). This was weeks before Christmas, last I heard they couldn't get hold of the dentist who did referral or manager of the surgery. I & others have complained about the “My Dentist” surgery, yet nothing has been done? So here we are halfway into January 2019 & I still don't know what’s happening with this.