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    Right to Respond


    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

    Your Reply

    Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):


    2
        

    Staff treat mental health patients poorly

    I hate going to A&E at the N&N. I've got a diagnosed mental health condition, and when you tell them that at A&E you see the staff's faces change; they can't wait to get you out, and they treat you as if you're going to kick off. I find it surprising that paramedics aren't allowed to leave you at A&E, but once you've presented in crisis they then put you in a tiny cubicle and leave you for ages.

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