Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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I'm employed by Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH) and have authority to leave this response *.

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

5

Absolutely incredible

Absolutely incredible. The Butterfly volunteers here are great. It's fantastic that relatives can stay when loved ones are on palliative care - I moved in on 24 July to 8 August. The staff are extraordinary. Always professional even when under extreme pressure and the staff shortages. We've received outstanding patient care. I've seen all staff treating patients with dignity and respect. However their are a number of mental health patients who need more specialist care and shouldn't just be left on the ward as they are. I've also been to gastro and endocrine departments. It's very hard to get an appointment there but when you are seen the quality of care you receive is very good. I'm visiting the breast clinic today and I have to say it's been so easy to be seen here. It's been so quick and they've been extremely flexible with appointments since the loss of my family member. Only issue is the lack of bike parking at the hospital! Unless you beat the staff here at 8am, there's just nowhere to leave your bike safely. From a professional point of view: I also work for a drugs and alcohol charity who work from the hospital sometimes. However, we don't have any kind of offices here - this means we have to walk round with our laptops or sit in the canteens to work.