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Right to Respond


Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):


5

Best Service I've Had in Any Hospital!

I came to the hospital today for a day procedure and everyone was so lovely. It was an amazing team of people. Everyone in the operating theatre was so nice. I felt really loved and looked after, which is important to me when I have to go to the hospital. It stops my nerves. Today was the best service I've had in any hospital. I even got tea and toast! The only thing I think they could improve on is the repetitive paperwork. I lost track of the amount of times I was asked my name and age at the start.

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