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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

If only I was a dog...

Dogs in a veterinary hospital would not have been left in the pain that I was. I was left, on several occasions, crying and asking for pain relief for hours and ignored by nurses. I had to wait 5 hours for appropriate pain relief after an operation because the anaesthetist decided they would overrule a pain team consultants recommendation to place me on a morphine PCA after my operation. My family had to watch me lying there in agony, having panic attacks and they were helpless in the situation. My dad, and I quote, said it was the worst weekend of his life. Due to being left for so long with no sufficient pain relief and after finally receiving a morphine PCA, I started to hallucinate (as I was in a state of agitation) and had to wait hours again for someone to assist me. Eventually, I was given ketamine through a drip. Again, I hallucinated throughout the night. This distressing situation could easily been avoided had there been 1) an anaesthetist involved in my care who followed the pain team consultants recommendation and 2) sufficient staffing should a crisis occur. When I was in Cley ward one evening I was in agony, waiting for pain relief from an anaesthetist for four hours, I had a panic attack. My partner went to get the nurse and explained the situation and she sighed heavily and said ‘I’m in the middle of handover’. To get a diagnosis for stage 3 endometriosis was atrocious. I’ve lost count of the A and E visits, open access to the ward visits and hospital admissions. It totalled up to approximately a month. I was told initially, that I would have to wait a year for a diagnostic operation for endometriosis. After finally having an emergency diagnostic operation for endometriosis I now have to wait a year for excision surgery to eliminate the pain. I currently cannot work due to constant severe pain. I am using prescribed opioids to manage the pain. These are addictive yet I am expected to use them for the next year until my operation. The 18 week waiting time is going to be breached. I have tried to go private but they have advised me to stick with NNUH so that’s not even an option. So, my life is now on hold and it’s in the hands of the NHS. Im