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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

Short Stay nightmare

I fell ill away from hometown. I used the online 111 service who were fabulous. I was seen by a Nurse Practitioner at the Norwich Urgent Treatment Centre, I cannot praise her enough. She was kind, listened and thorough! She tried to get me seen in a clinic on Monday, but they refused and told her to send me to the AMU at NNUH. I was taken there by a family member and dropped off. I was sat waiting in a wheelchair for about 10 mins. I was then wheeled to room 7. Left there for a while and told someone would see me. The first girl that came in was called Molly, she took my obs and was very sweet. Molly asked if I wanted any food to which I declined due to.tje nature of.my pain. Then a nurse popped her head in and said she would be my nurse and be with me shortly to take bloods. I never saw her again. She had a headscarft on but I didnt get her name. She was polite. Some time later, a blond haired nurse came and took bloods. she wasn't gentle and didn't ask if I needed anything. Just did the task and left a thing in my arm. I needed the loo, but didn't know where it was. I have never been to the hospital before. I pressed the nurse buzzer. A while later a male dressed in a grey uniform.came in. I asked if I was allowed any pain killers as I was in severe pain. And wjere the loo was. He said my toilet was next door. He went and asked about pain killers and told me.I wasn't allowed any as I hadnt been seen by a doctor. He was extremely patronizing and spoke to me like I was a Child. He told me to.drink water and moved the table and water close so I could reach it. He left woth a female.colleague who waited outside my room. By this time, I had been there a good 3/4 hours and no one had checked to see if I could reach the water or help me Eventually a doctor came and saw me. She was again short and to the point. No caring was shown. I felt like I was intruding something and shouldent be there. Like I was wasting people's time. I was eventually given pain killers, Gaviscon and buscopan. They completely ignored the fact I told them I had a suspected stomach ulcer as well as abdominal pain from bowel. My gastric pain was not investigated until.tIhe following Tuesday when I got home and saw my own GP who immediately.otdeed tests and have me appropriate medicarion .I was told.I could leave and asked if I wanted a taxi. O called.my.husband. I then had to call the nurse to take the needle thing from my arm. Walked out with husbands support , No one said anything. I was in there nearly 7 hours, No one asked if I needed anything or checked I was ok. between nurse and doctor visits. People.walked past the door that was left open and stared in, until.evemtually, in pain I had to get up and close it and turn the lights off because my head was so bad. 7 hours with no pain medication. I hope I never have to go there again. My experience was dreadful.