Norfolk and Waveney Mind

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• Fiona at Falklands surgery has been a godsend. Very knowledgeable and understanding.

  5

      

  Submitted by Darren A Haudiquet 11th March 2025

  She has been of excellent use for my mental health

  
  
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• I received peer support from Susan Stephenson-martin, she was so supportive, giving me advice and confidence to improve my mental health and move forward rebuilding my life

  5

      

  Submitted by Paul Rogers 26th February 2025

  I felt Susan really listened to what I was saying and was constantly giving me constructive feedback and advice, she always gave me the freedom to talk about what I wanted when I wanted to

  
  
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• Felt very reassured

  5

      

  Submitted by Anonymous 2nd October 2024

  Regular telephone conversation made me feel reassured and gave me valuable advice

  
  
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• Confidentiality for professionals at group

  2

      

  Submitted by Anonymous 11th March 2020

  Professionals who use the services offered by MIND can be mixed with people they know within the groups. This means if you're a teacher or a youth worker you could attend a group where you know someone you've worked with. What if you turn up to a group and someone recognises you and that would then impact on your position? Teachers won't always access in house counselling due to HR finding out so will use these services but then how does this work with confidentiality.

  
  
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• Fantastic service

  5

      

  Submitted by Katie 30th July 2019

  The four sessions I had were fantastic. Brilliant as a single parent on benefits that I got a reduced rate. It provided me with CBT and NLP therapies which gives you your own answers. This helped make me feel powerful instead of powerless. You can also dip in and out when you need it. The waiting list was okay - 6/7 week wait.

  
  
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