Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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I'm employed by Norfolk Continuing Care Partnership and have authority to leave this response *.

Original Feedback for Norfolk Continuing Care Partnership:

2

Problems with communications &personal budget

I have had three main problems with the Continuing Healthcare service. I use a personal budget, which hasn't kept pace with cost of living increases. This makes it impossible for me to find people to employ as personal assistants. The going rate for them is £15 per hour in my area, but the budget will only pay £12.50 per hour. Also, there has been no increase in funding for respite care for six years, and Park House, the respite centre for people with neurological conditions was closed down, meaning that we have to use a centre which is far away and very expensive. Communications have also not been good. I didn't have an annual review for two years, and when you ask people to get back to you, they often don't. I wish they would be honest about the situation, and what is actually going to be possible with the money that is available. Rather than telling me that they will get back to me with a solution and then never hearing anything. They have also stopped the group meetings for people who are using personal budgets, which means there is no support network there, and it is very isolating. The idea of personal budgets is very good, but in practice, it is not working. They also don't seem to co-produce their decisions any more, which they did in the beginning.