Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Norfolk Lodge:

5

I like my room

I've been here around a year and I've got the best room in the place, I can see the school kids play on the grass. A lot of the things in the room are from my home. I do like it here except for when the dementia ones start screaming at night but you can't change that. The staff can't help that, they just have to guide them back to their beds. It can take them a long time to come in the night after I've pressed the buzzer when a resident with dementia has come in and the person has gone by the time they get here but that can't be helped. You just have to be gentle with the person and kind to the staff. The staff are very good, they're just a bit over-run. Sometimes you have new ones and I try to help them by telling them where everything is. The food's OK. I've got diabetes so I have to trust that it's OK for me as at home I used to read all the labels but I've had my eye checks recently and I'm all clear so it must be under control. I prefer to be in my room in my own space rather than in the lounge but I do like to be taken down when the school children and babies visit. I miss cuddling babies. I like going to the seafront when I go out with my children. I like the singing when people come in and it would be nice to have that more often. I'm glad they've moved on from singing the old wartime songs now!