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Original Feedback for Norfolk Ophthalmics Ltd:

5

Fantastic Service

My mother developed a weird problem with her eyes earlier this year which considerably disrupted her vision. A GP visited her at home but couldn’t properly see the back of her eye and recommended that an optician have a look. My mum isn't very mobile so I wanted someone who would visit her at home and found these guys online. The optician made an appointment for a couple of weeks but had to cancel at the last minute so did a home visit on a bank holiday to conduct an NHS eye test. I was very impressed with this. Within a few seconds of looking in her eye he said she would have to go to the hospital and concluded that she’d had some kind of bleed at the back of her eye. Initially, saying he thought there was treatments that could be done, but after looking extensively at the back of her eye, he then thought the eye was permanently damaged and was referring her to the hospital that day. He left indicating that he hoped she wouldn’t have to wait too long and her appointment would be within a couple of weeks, because of her age and mobility he referenced all of her other hospital appointments on the referral and requested she be booked in for the same day as one of her pre-existing appointments. So we waited 2-3 weeks then get a letter from her GP for ‘self referral’ to book an eye appointment at the hospital?? Which we did and were horrified to find the earliest appointment we could make was 29 June. 3 months after home visit and still a 10 week wait at this point! We were upset by this and called the optician to ask if this was an acceptable length of time to wait and he advised us to take it up with her GP, which we did. This wasn't his fault though and we were very impressed with the service from Norfolk Opthalmics [Sprowston, July 5]