Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by Norwich Practices Health Centre and Walk-In Centre and have authority to leave this response *.

Original Feedback for Norwich Practices Health Centre and Walk-In Centre:

1

Shocking attitude

My 4 year old little boy, was extremely poorly Friday evening, in a lot of pain was unable to even put a coat on, after seaking advice from 111, I was told to take him to rouen Road walk in. On arrival as it was a very cold evening we proceeded to enter the building rather quickly, my little boy was in so much pain, unwell and now shivering so badly I just wanted to get him in the warm, only to be told by the receptionist to go back out side and wait! I explained I had a 4 year old little boy who was very unwell, and freezing cold, again I was told to go out side. Reluctantly I did, we waited and waited, I went back in to ask how long we were going to have to wait out side in the freezing cold, I was then told a nurse will triage you and then we would have to remain outside until the doctor was ready to see us, I was very distressed by this and yet again explained I have a 4 year old, very unwell and in pain now also freezing cold, absolutely ridiculous!! I was then followed out by the security bloke who proceeded to say this is how it is here, because of covid, when I asked him to look at my darling little boy shivering in pain, he turned round and said " well you chose to come here!!" I'm sure you can imagine I was furious! How dare he talk to me like that, a very worried mother with an unwell 4 year old little boy in my arms! I told him I did not choose to come here I was told by 111 to bring him here!! I told him to forget it, and that I would take him to N&N to which he replied ok see ya!! Disgusting behaviour he and the receptionist should be absolutely ashamed of themselves!! No compassion what so ever. I am still so angry and upset by how we were treated and spoken too!! I will never ever be going to such a disgusting place ever again