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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Oak Street Medical Practice:


1

Communication

Two and half minutes on telephone non stop information about COVID etc.,etc., and then nothing unable to make appointment or speak to someone. Then tried online to book ear wash, a tick box indicated that this was available at surgery but not so. Had reply indicating that a referral could be made elsewhere. Reply said that if this was acceptable to let her know, the system had a no reply email. So how am I supposed to accept ? Another long useless wait on the phone, The surgery seems to have made it almost impossible to talk to a person. Very frustrating

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