Oak Street Medical Practice

Feedback

• The way it's organised is fantastic

  5

  Submitted by Anonymous 27th November 2019

  The way it's organised it fantastic! We do our damnedest not to come here but when we do it's great.

  
  
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• Excellent, always done everything I need

  5

  Submitted by Anonymous 27th November 2019

  Excellent, they've always done everything I need. Dr Dent was always very good with my husband and helped him a lot before he died.

• Reply from Oak Street Medical Practice

  Dear Patient, Thank you for your kind and encouraging feedback. It is very much appreciated. Regards, Oak Street Medical Practice

• Very efficient and helpful but can wait

  4

  Submitted by Anonymous 27th November 2019

  Very efficient. Just waited 4/5 weeks for an appointment. Sometimes when you ring up, you don't get the information you wanted. Few weeks ago, I wanted an appointment and they asked what the problem was and they were very helpful.

• Reply from Oak Street Medical Practice

  Dear Patient, Thank you for your kind and encouraging feedback. It is very much appreciated. Regards, Oak Street Medical Practice

• Good medical service

  5

  Submitted by Anonymous 27th November 2019

  Booking on the day appointments can be very difficult. They've sorted out the parking which is good! But the service has been fine medically.

  
  
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• Didn't get the advice I was looking for

  3

  Submitted by Sue Nuttall 27th November 2019

  I wanted to know a little bit more about the symptoms of menopause options for treating the symptoms, such as hormone replacement therapy. However, when I asked I didn't get much information or advice on next steps. I also struggle with anxiety, and they haven't been able to help me much with that other than to refer me to the Wellbeing service, which I've not got on well with.

  
  
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• Not very helpful when it comes to home visits

  2

  Submitted by Anonymous 27th November 2019

  Had to call ambulance. The doctors said they would do a home visit but didn't. Rang me Tuesday and said he couldn't but would come round on Wednesday. Then he was in hospital on Wednesday.

  
  
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• Always good, just hard to get appointment

  4

  Submitted by Anonymous 27th November 2019

  Always good - only problem I have is trying to get an appointment.

  
  
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• Efficient

  5

  Submitted by Anonymous 27th November 2019

  Just efficient and there when you want it.

  
  
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• Lacking female doctors

  4

  Submitted by Anonymous 27th November 2019

  The doctors are good, but if you want to see a female doctor sometimes it's a bit more of a wait. I've waited nearly a month before, so it's lacking in that respect.

  
  
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• Brilliant - the best practice

  5

  Submitted by Anonymous 27th November 2019

  Brilliant. Been with them for so many years - it's the best practice. People will be quick to complain but even on a Friday afternoon they will see me for antibiotics and if you feel poorly on the day they will see you. If we want our named doctor it's a few weeks wait. But we've got to understand that's there's changes in the system nowadays.

  
  
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