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Original Feedback for Orchard Surgery:

1

How not to run a GP practice.

Covid was a blessing for the workers at Orchard Surgery. The practice closed down within weeks, and their website was filled with directions to contact anybody but them - and still is. Isn’t it time that we tried to return to normal service? Orchard don’t think so. Currently there are eight doctors, offering ’consultations’…by phone. The personal approach - so important a feature of medical treatment, and diagnosis - is immediately absent. Who wants to discuss difficult and/or embarrassing medical conditions with a voice on the phone? (This, by the way, makes life even more difficult for people with hearing impairment: RNID says, “In the UK there are 12 million adults with hearing loss greater than 25 dBHL. This is equivalent to one in five adults.”) But fear not! Face-to-face with a doctor is possible….on Tuesdays, Wednesdays, and Thursdays, between 07.30, and 08.00. Yes! Ninety minutes every week to do the job as it should be done! Well done, Orchard! Assuming six doctors working six hours each, five days a week, we may calculate that less than 1% of the time available to the surgery is spent in actually seeing those nasty disease-ridden things called patients. So - in a nutshell - when I or my wife needed treatment over the last two and a half years - it was not a doctor. who spoke to us, but an HCA (they are allowed to see patients: they’re not doctors, so not as worthy); and the advice was either to ring 111 - less use than the cat; or to go to A&E for a couple of days away from it all.