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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Orchard Surgery:

1

Contact impossible

The is a Doctors surgery. It seems all have changed and the only great contact is once you get to a Nurse practitioner. Following Cardiac problems I was told to dial 999 " they are better at it" However no follow up from the surgery and no attempt to try to get follow up from the consultant. Trying to get an appointment is impossible unless you have a letter from the Doctor signed in blood. However the most confusing thing about this surgery is the fact that they have got all these online consultations, they have web contact forms BUT... Everything is switched off at 6:00pm - Why is this ?? There is no one available to talk to , it's entitely reasonable to allow them some time off as GP's now earn more money than ever before but work less hours than ever before and never and I mean never leave the surgery to see a patient but why not leave the contact forms runnoikng so at leat people can write down the problem and the practice staff can get a heads up before they start with Live enquiries. I think that maybe they need a practice manager with compassion, care and a little bit of administrative skill rather than a Doctor who really should be better employed elsewhere. They may have way too many patients as Dereham keeps growing with no care for the dire infrastructure but that does not mean that there is blame elsewhere. "Inadequate" does not begin to cover it!! PS it's not attitude they need to worry about - it's behaviours!