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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Orchard Surgery:

1

Let down

I was suffering symptoms of a UTI so was advised to hand in a sample. The results came back 2 days later that there was heavy mixed bacteria, and although my symptoms were still present, the surgery advised this was probably due to contamination only and to repeat the sample in a week. The following day, I resorted to calling 111 due to the pain I was suffering, who reviewed my results and said that even if there was contaminants in the sample, heavy mixed bacteria is suggestive of an infection, if not multiple. It was 111 who then prescribed me an extended course of antibiotics to treat potentially multiple infections. Working in a surgery myself, I was at the advantage of asking work colleagues for advice and they too suggested that my symptoms and results combined is heavily suggestive of an infection that shouldn’t be left untreated (especially due to the pain I was now in). They were appalled that I was left with no treatment or resolution for a week. This could’ve made my infection much worse if left. I was also disappointed that there was not one telephone call to me during this time - everything was sent by text and I was therefore not able to speak to a clinician about the issue at all. Luckily, 111 picked up on the problem and treated me in time.