Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Paston Surgery and have authority to leave this response *.

Original Feedback for Paston Surgery:

2

Terrible

I have never met my own gp. I have mental health problems and physical. I registered in 2021. No health check, i had to ask for cholesterol test, then was questioned why, no family history taken. I applied for help, needed support, was turned down because of the lack of it, wanted to Appeal, and 10 weeks later still waiting for a report, and now have missed the Appeal. I received a phone call approx 10 weeks ago to say it would be done, and I'm still waiting. 4 weeks ago for 11 days unable to carry out basic tasks at home, in awful pain, messaged surgery, i got a reply 11 days later. In the meantime i contacted 111, who kept telling me to contact gp, which i had done. The third time i rang 111, they were sending a Ambulance, but they didn't have any! A week later i had a appointment already booked so went. I was seen, examined, cried, and assured a xray referral, and report. I went away thinking we are getting somewhere finally. A week later a nurse rang to update my meds, i mentioned the xray and examination. There was actually no record of either, because the gp put nothing on the screen! The only thing was the pain killer prescribed. I felt bad for her, she was dumbfounded, and likewise. Absolutely disgusting. I also hadn't been referred for a xray. To say all this complete lack of care is affecting my mental health is a understatement. I have been seeing a physio, who was going to refer me for another xray, but didn't because the gp i saw was. Apparently he has now left! Its no wonder people feel they have nowhere to turn to. Im about to give up.