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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Paston Surgery:


5

Absolutely excellent

Excellent, absolutely excellent. I had an issue over the weekend and they got me in on the Monday. Very professional. I've had follow up tests. I can't fault the service at all. The staff are lovely. The receptionists are helpful. I can't think of anything to improve. The longest bit was getting through on the phone but that's just how it is; you expect that. I've never had a problem here.

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