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Original Feedback for Roundwell Medical Centre:

1

It's a shambles & not neurodivergent friendly

First thing's first, I can't find the review I left some time ago on Google, so I wrote another one. I need it to write this one. I speak the truth of my experience and that is all. Google showed "write a review" rather than edit, so I am assuming it was removed for no reason as I've trawled and can't find it. This surgery used to be reasonable, but over time just got worse and worse. My usual GP has been bounced around to different doctors repeatedly (I wonder why they keep leaving?). On DWP forms, you need to give registered GP name, so given I've been bounced around so much it gets confusing. You get told you can "see who you want" irrespective of who your registered GP is, but to be honest, when possible I like to see the doctor who KNOWS ME BEST. And I will always put that doctor's name on the forms. I wish to go back to this doctor for personal peace of mind as an autistic individual, and would prefer to see her most of the time unless it's for a specialised purpose (or if she's away). However, trying to get an appointment with her is nigh on impossible. Even on the online booking system it shows weeks upon weeks of NO appointments with her, and being autistic, I'm not a fan of calling up. It makes me anxious. When Covid started, they removed the online booking system, wanting people to call up at 8am on the dot or go down and queue in person (great idea during a pandemic). Some of us have different sleep schedules for a variety of reasons, so this is unfair and the sheer volume of people calling at that time made it as such that it was pot luck if you managed to get through, let alone get an appointment. It was useful for me, as an autistic person with anxiety and depression (among other mental health issues). Sitting on the phone for however long when there's no guarantee of getting an appointment - and my parents have reported getting cut off sometimes - is counterproductive and problematic for neurodivergent patients in general, not just myself. It was only when I was in the surgery for a routine screening I'd been booked in for that I made enquiries about having the injections for greater trochanteric bursitis again, as it had been a long time (because of the pandemic) since I'd last been able to have them. I got put on a waiting list (beforehand I just booked in with a doctor who was able to deliver those injections, but ok). I get called up, offered an appointment to have one side done, and get booked in. Around Christmas, I get told it's been cancelled. Covid again, apparently. And yet people are going in and out of the place for various other reasons. Not sure why going in to have an injection in my hip makes any difference. I get told I'll be called in due course. I didn't hear back until 7 months later, and the pain can be debilitating at times. I don't even know what I need to do to book in again when it reaches a further 6 months (which will be January). I haven't been told how I can book the next one or if I need to go on another waiting list. Literally, the appointment takes no more time than your standard 10 minute appointment. I forget all the details I talked about in my original review, but I assure you the reasons were very similar (the same or in addition to), even before the pandemic. I have other reasons I need to book appointments, but I can't do it under these circumstances where the doctor I want to see has either no appointments on the online booking system (which only went live again maybe about a month ago?), or 2 slots at an awkward time within the space of 6-8 weeks. Everything I've just looked at from about mid-November onwards is ALL blood clinic. No GP routine appointments at all? Autistic and other neurodivergent people can struggle with these things at the best of times for various reasons (severe anxiety being one), so you'd think a "medical practice" would be well versed on neurodivergence and how to accommodate everyone with varying disabilities both mental and physical. Apparently not! It's shameful. And to finish up, so I've heard, there's no booking longer appointments, and it's one appointment for one problem. So, if you have more than one issue (I have about 4 right now), you have to take up a GP's time multiple times, when a couple of issues at least could be addressed at one appointment. The doctors/clinicians I've seen have been generally fine, it's just the way this place is run that's awful. Look on Google and you'll see the average is 2 stars at the time of me writing this. You know, I could go on; but it would require a lot more thought than I can handle right now. I've been in autistic burnout for almost 7 years, and it got a lot worse during the pandemic, and the pandemic has also had a severe affect on my anxiety and depression. So thank you Roundwell Medical Centre for making everything such a headache for an autistic person, and actually putting me off seeking medical help at your practice.