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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Roundwell Medical Centre:


5

They give you the time you need

They give you the time you need and listen to you, you can be a bit late in for your appointment but you know that is because they are spending time with the person before you and that could be you that needs that time, so you don't mind. The ring back service has been a great improvement I will give them 10 out of 10 for putting that in, you get a call back much quicker then hanging on the line. The staff treat you as a person and with respect.

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