Roundwell Medical Centre
Telephone: 01603744014
Website: www.roundwellmedicalcentre.co.uk
Feedback
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It's difficult
19th October 2022First off the staff, especially reception at the front, on the phones and the nurses are really good. But getting to see a Dr is not good. Years ago you'd have a relationship with your Dr and they would know you but not now, they don't know who you are. I think an improvement would be that the wait on the phone lines is too long. Then to be told there are no appointments left. They have a few appointments online but the Dr you want wont be there. It's difficult - if I could just book online with who I want, when I want it would be good. I am happy though, I have had no problems.
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I'd definitely recommend them
19th October 2022I think they're very good, I'd give 100 out of 5 if I could. All the staff are very on the ball. I just moved here from Cambridgeshire and had not seen a Dr for 2 years, but I came here and have been seen 3 times already. The team in there are very good, the Drs are brilliant, I'd definitely recommend them.
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I've been treated very well
19th October 2022I think they're very good, I've been treated very well
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Helpful receptionist
19th October 2022I think they're fine - we asked for an appointment today and got one today and have just been seen. They're fine in there, a helpful receptionist and the Dr was fine too. The biggest step back was I have to go away and come back after 12 to collect a prescription from the pharmacy here. I am here now with a poorly child and I want to just get it now.
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Can't get an appointment
19th October 2022I have nothing good to say - you can't get an appointment, I try to get one by ringing but you spend 40 minutes on the phone trying to get through and then there are no appointments left. I was 20th in the queue. There are some pre bookable ones online apparently but I cant find them. It has always been like it for a long time now. The staff are fine, but you wont see the same Dr twice though, they're all new. It is terrible I might even just change surgeries.
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Supersonic once you manage to get in
19th October 2022I've got on alright here, it is difficult to see who you want to, but the staff here are fine you can't knock them at all. Because you can't get in to see who you want always I give them a 3 star.....but they are supersonic once you manage to get in!
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They're thorough
19th October 2022I think they're very good here, they're thorough. I saw a Dr today, it was easy to get in. I just changed to this surgery in the last 6 months and they're so good
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communicate well
19th October 2022I think they have always been fine, they communicate well. I have to wait longer between visits but the staff are all very good.
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Super nurse!
15th October 2022My son had his first nasal flu last week. I was really nervous and hadn't told my son why we were going to the surgery. The nurse really took the time to explain everything and spent time engaging and giggling with my son which really helped. She used a technique where my son had to guess the smell (banana or strawberry) for the nasal flu vaccine and said it may tickle a little because of the pixie dust in it. It worked so well!! My son was convinced the vaccine smelt of strawberries and had it no problem at all. Fantastic treatment
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1st appointment at the surgery.
6th October 2022I was seen on time for my annual review. I have type 2 diabetes. The nurse, Elaine, was very pleasant and thorough so I found the experience excellent especially it was my first time at the surgery.
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