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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Roundwell Pharmacy:


1

out of hours pharmacy refused to serve me

I had an emergency prescription from NNUH out of hours and was told to collect from Roundwell Pharmacy. The publicised closing time was 9pm. I arrived at 8.30pm and although there were 2 people there and the lights were on they refused to serve me. They eventually opened the door after 15 minutes knocking on the door and said they had shut at 8pm. They refused to even provide the prescription.

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