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Right to Respond


Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Roundwell Pharmacy:


1

Appalling!!!

Wish I could leave no stars! I am disabled and meant to have my medication delivered. Not had my repeats in 8 weeks! Called just rings, leave messages and no one calls you back, the mailbox is now full! Emails sent asking for complaints procedure! I have heart failure and nu medication, I have depression and left with out medication for weeks! Literally playing with my life!

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