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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Roundwell Pharmacy:

1

Rude manager! shouts your personal info out

This is not a nice pharmacy at all, I've been told I cant pick up my medication until 9 am they open at 8am because the area manager doesn't want the staff dealing with my type of people (in recovery). I've been sober 7 years and work in a hospital on a high risk ward I have been checked by the police, DBS, local authority and I am deemed safe to work there. Yet this small minded chemist thinks its ok to treat me differently to any other customer. They would shout my medicine request and info all over the chemist so everyone could here from behind the counter. Also chatting on the phone about me to another pharmacist in a very rude way so we could all here what was said. Seemed to have an agenda and was borderline angry with the fact I was there. I just wanted to pick my prescription up like everyone else there. Isn't that what a pharmacy does where else should I be going to? I have read other reviews about this pharmacy and it sees all the good reviews are for covid boosters which are provided by volunteers and nurses most of the time so not technically pharmacy staff which makes sense. I have now moved to a different pharmacy and have no issues at all the difference is staggering.