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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Sainsbury's Pharmacy (Off Queens Road, Norwich):


1

Not very cooperative

The pharmacy has not been very cooperative. My husband has had a tracheotomy and is on a ventilator, so he needs to have his medication but they wouldn't accept the referral because apparently they can't pay for it. He has a specialist nurse at the hospital, who has been really good. She's our unofficial point of contact.

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