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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Scrivens Opticians & Hearing Care (Fakenham):


2

Choose an optician carefully!

This is yet another chain of opticians where it transpires the store manager is not exclusively based in Fakenham, suggesting that the company is economising by having one person look after more than one store. As it is impossible for anyone, let alone a manager, to be in two places at once, it should be of no surprise to find that this style of operation reflects the quality of service that the customer will ultimately receive. For the customer, this arrangement simply lacks practicality if the manager is not available in person at all times (with the exception of days off or annual leave) during business hours to speak to. Consider an independent optician that does not rush, there is no pressure selling and certainly no incentivised targets.

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