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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Sheringham Medical Practice:

2

Growing concerns about new GP partner

Until recently I have had no reason to complain about this practice. I have always received excellent care from the doctors. Nurses and admin staff are always friendly and professional. The only minor problem is that I don't always get a response to the online contact form, where they promise a same-day reply (this happened twice). I've been under the care of a new GP since the two doctors who were previously responsible for my care left. Ever since my first appointment things have gone wrong and I have a list of concerns as long as my arm. A month ago this doctor asked me a question via e-mail. The link that was provided to reply didn't alllow me to respond so I had to write a letter, which I posted through the practice letterbox on 2 October. On 14 October I rang the practice to see if my letter had indeed arrived; I was told that it had been scanned in but that the document had not yet been opened by the doctor. A week later, I still haven't heard from him. The letter deals with a number of well-known mental health problems that, as a result of being ignored, have become more intense. This had led to physical symptoms: digestive problems, high blood pressure and pulse, gastritis, daily migraines, etc. I can't understand why this is happening. You can't ask a patient a question and then ignore their response completely. It's not only disappointing but also very frustrating and dangerous for the patient's health.