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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Sheringham Medical Practice:

5

Well-oiled machine in case of emergency

After having spent five days ill in bed due to an episode of acute gastritis, I contacted the practice on a Monday morning (their busiest day) using a contact form. In under less than two hours I had a call from Dr Smith, the senior partner. He was absolutely amazing and exactly what I expect from a GP. He was very thorough and took plenty of time to discuss my condition. He gave me his full attention and, as I’ve had this problem before, decided together with me on the best treatment based on my previous experiences. I prefer a straightforward, no-nonsense approach and Dr Smith did exactly that. He even referred me for help with mental health issues, including stress management. I am extremely grateful for his help. I am also grateful to the admin team for recognising the urgency of my problem and the dispensary team for their help later in the week. I had lost my trust in the GP who took over my care in July and trivialised my well-documented medical history. His behaviour and a worrying catalogue of errors had caused me so much stress that it was partly responsible for the gastritis flare-up and I was considering making a formal complaint. However, as a result of the way I have been treated by Dr Smith and due to the fact that I have to avoid unnecessary stress and anxiety, I shall let him off the hook and just avoid him in the future. Well done to all involved!