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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Southgates Medical and Surgical Centre:

1

Incompetence

My wife was diagnosed with stage 4 brain cancer in December 2021, and was given 6 - 18 months life expectancy. She was apparently given 168 steroid tablets to control the swelling of the tumours (3 Tumours on left hand side of her brain) after having 4 seizures and being hospitalised. After coming home she needed a prescription. After 2 weeks she ran out of steroids, so she tried to order a repeat. She was told no, because she was given 168 2 weeks prior and should last 4 weeks. After trying to explain she did NOT get 168 tablets, and after a long conversation on the phone to someone, they finally realised it was NOT steroids but mistakenly prescribed 168 gabapentin (NOT A STEROID). So following day someone was meant to call her to sort this mistake out. She got 1 phone call early in the morning. My wife couldn't get to the phone in time so the call was missed with no number to call back on. The person who rang my wife new how important the steroids are for her, and DID NOT call her back (DISGRACEFUL). We went to the surgery Southgates and Wooton surgery Kings Lynn. Wife had an appointment at 3pm that day for a nurse appointment. In the meantime I was stood at the prescriptions counter asking why know one has called her to organise her prescriptions. I was furious with how they treated her but was not abusive. But because I tell it how it is, that was classed as abusive. The closest thing to abuse i did was tell them if you cant do your job correctly, give it up, because you have peoples lives in your hands. Consequently I have been taken off their books. I was going to leave the surgery anyway because of their incompetence. They are dangerous. I think its unfair that they made a HUGE error that could have brought on more seizures. Because of their incompetence I get a record of abuse (Very unfair and this will be taken further)! Disgusting!!!