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Original Feedback for Southgates Medical and Surgical Centre:

2

Dreadful administration practices

I asked a very simple question, this is what happened: It is taken from the Surgery's web site and you need to read it from bottom to top. Southgates & The Woottons Surgeries Kings Lynn and North Wootton Practice Response The practice replied on on Thu 6 May at 10:38. This reply first viewed on Thu 6 May at 10:39 Dear Patient, A telephone appointment has been arranged for with a doctor on Wednesday 12th May 2021 at 9.10am to discuss your diagnosis. Kind regards Southgates & The Woottons Surgeries Your reply sent Wed 5 May at 18:47 I have to question why you are being so obstructive. I have not asked for any documentary evidence, nor do I need it. I need someone at the practice to tell me what I have! COPD or asthma. Anyway to keep you happy I have enclosed a scanned copy of my driving licence. Just ask a GP to ring me, that is all that is necessary. The practice replied on on Wed 5 May at 15:16. This reply first viewed on Wed 5 May at 15:51 Good afternoon, Thank you for your request. However, in order for us to process this we need to see a form of ID as we are releasing information from your records. Please provide photo ID, this could be passport or driving license or a copy of utility bill, please see link provided with this response. I have printed a copy of a spirometry from 8.4.16 and a chest clinic consultation from 11.12.17. I need an ok from a GP to release and hopefully this will answer your question. Any questions please do not hesitate to ask. kind regards Administrator Your reply sent Wed 5 May at 11:31 This is singularly unhelpful. I asked a very simple question, have I got COPD or have I got asthma. Can I have a simple answer please. I do not need a GP to fill in a form for me. The practice replied on on Wed 5 May at 10:08. This reply first viewed on Wed 5 May at 10:43 Good morning, Is that you need a copy of your medical summary with the conditions that you have to be able to complete the insurance form or does this need to be completed by a GP? Kind regards Southgates & The Woottons Surgeries Your completed form sent Tue 4 May at 13:15 About the Patient's Problem Please tell us about the problem. If the practice is already aware of this problem, please tell us what has changed. On several occasions I have been informed that I have COPD or perhaps asthma. I now have to make a specific health statement for travel insurance where I must declare pre-existing conditions. Can you please advise me as soon as possible because I am required to complete the booking.