Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for St James Medical Practice:

3

Like old milk

It used to be better than this I used to be able to go to the website and choose a date and time to see the doctor in whom I have the most confidence, who knows me and my circumstances, who trusted my insights and make that appointment at any time of the day or night. Now I can only make an appointment during surgery opening hours. I don't get to choose who I see. There's no point trying to communicate with them by email because emails either disappear or are simply not read. The staff are kind enough but it's the infrastructure, the system that like old milk has gone off. The prospect of it moving out of reach to north Lynn inspires no confidence in them whatsoever. Its like their values have changed and patients no longer matter, only ambition. Apart from one gp I am confident in the clinical skills, and have been impressed by the non-clinical staff for the most part, but the gp who knows me best is out of reach. This is a surgery that has moved far apart from the patients they used to serve. What do I want to see most of all? A website that works for patients. A system to communicate with doctors by email. A return to the calendar system where we could book appointments when we needed, with whom we needed, at a slot we needed.