Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for St James Medical Practice:

1

Poor service and pure rude

I needed to get an issue looked at that has been ongoing since pre covid that this practice has not properly helped with as it is still causing me problems. I arrived for my appointment and was told by the auto login screen a room number I headed to the waiting room. The auto system then beeped calling me to the same room, I got up went to the room to find it was locked, confused I went to find someone to help me. At this point I had a VERY abrupt and upset nurse storm out of her office and start calling for me. When I responded it was me she then very rudely told me "in here" to which I responded "apologies but your system told me room 4 this is room 5". The nurse then had a go at me that she was not in that room and hasnt been all morning and that I was the first patient to have an issue that morning. The nurse was rude and I felt completely abused before even trying to get my issue looked at. Once the nurse did let me get to the point of my visit she was still rude, short with me and wouldn't let me speak properly about my problem. I felt I wasted a my time trying to get my health concern looked at and this is not the first time I have suffered with a relatively minor health issue for over a year due to uncaring staff at this facility.