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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for St James Medical Practice:

2

Poor Service

I recently had a health check and on receiving the results was told by the nurse that I would be referred to my doctor. A couple of days later I received a call to inform me that I would expect a call from a doctor to discuss my blood results and to expect it in two weeks on the 2/11/2021. The call came not from my doctor but another to basically inform me that as my results were concerning he was advising me that I should consider taking satins. There was no breakdown of my health check results no mention of my blood pressure levels and no discussion on the pro's and cons on having to take satins for the rest of my life. So many questions that I needed to ask and be reassured of and the opportunity to discuss other issue concerning my health would have been far better dealt with on a one to one surgery appointment. To say that I am extremely disappointed is an understatement. I am frustrated in that the care I was looking for was not available. I do not think I have ever met my doctor or spoken with him other then my first introduction to the surgery. Mistakes were made on that call in that medication that I thought was prescribed were cancelled because the doctor said I had refused them. That mistake would never have arisen if we were talking face to face. Decisions I now need to make will affect my lifestyle for the rest of my life but without the right consultation and information that I require are difficult to make. I was hoping for a one to one and that is the very least I should expect.